ed33 Privacy Policy

1 Introduction

ed33 is a safe and reliable online gaming platform for users in Bangladesh. We are always committed to protecting the privacy of our users' personal information. This Privacy Policy will inform you about what kind of information ed33 collects about you, how that information is used, how long it is stored, and in what circumstances it may be shared with third parties.

This policy applies equally to the ed33 website, mobile application, and all other digital services. Whether you create an account on our platform, play games, complete financial transactions, or contact our support team — this policy remains in effect in every case.

We believe that transparency is the foundation of trust. That is why this privacy policy is written in clear and simple language, so that every user can easily understand how their information is being managed.

2 Types of Information Collected

To manage accounts, process transactions, and improve service quality on the ed33 platform, certain information needs to be collected. This information can be divided into two main categories:

2.1 Personal Information Provided Directly

The information you provide directly during registration and account management includes:

• Full name (in both Bengali and English formats)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Home address
• National ID number (NID) or passport number (for KYC verification)
• Payment information — such as bKash number, Nagad number, Rocket number, Upay number, or bank account details

2.2 Technical Information Collected Automatically

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Which pages were visited and how long was spent on them
• Gaming activity history and transaction records
• Information obtained from cookies and similar tracking technologies

3 How Information Is Collected

ed33 may collect your information through the following methods:

• Registration Form: Through the form filled out when creating an account.
• KYC Verification Process: From documents submitted to confirm identity and age.
• Financial Transactions: Through payment service providers during deposits and withdrawals.
• Support Contact: When you contact us via live chat or email.
• Cookies and Tracking Technology: Automatically while browsing the website.
• Third Parties: From legitimate identity verification agencies or payment processing partners.

4 Purpose of Using Information

ed33 uses the information collected about you only for the following lawful purposes:

4.1 Account Management and Identity Verification

Personal information is essential for creating, managing, and securing your account. Through age verification (21+) and the KYC process, we ensure that only eligible users are able to access our services.

4.2 Financial Transaction Processing

Payment information is required to correctly process deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.

4.3 Service Quality Improvement

By analyzing user behavior and preferences, we continue our efforts to further improve our gaming services, promotional offers, and user experience.

4.4 Security and Fraud Prevention

Technical information is used to detect and prevent account hacking, fraudulent transactions, and other unlawful activities.

4.5 Compliance with Legal Obligations

Certain information is retained to comply with applicable legal regulations and to respond to lawful requests from relevant authorities.

4.6 Providing Customer Support

Our 24/7 live chat support team can access your account-related information to resolve your issues quickly and effectively.

5 Data Storage and Security

ed33 applies the highest industry-standard technical measures to ensure the security of your personal information.

5.1 Encryption Technology

All your personal and financial information is transmitted using SSL (Secure Socket Layer) encryption technology. This technology ensures that information exchanged between your browser and our servers cannot be read by third parties.

5.2 Server Security

Our data storage infrastructure includes firewalls, access controls, and regular security audits. Only authorized personnel are given limited access to user information for necessary work.

5.3 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention needs.

6 Sharing Information with Third Parties

ed33 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Financial information is shared to the extent necessary with bKash, Nagad, Rocket, Upay, and the relevant banks to complete your transactions. These service providers are governed by their own privacy policies.

6.2 Technology and Infrastructure Partners

Operational information may be shared with trusted technology partners for cloud services, cybersecurity, and platform management. These partners are bound by strict confidentiality agreements (NDA).

6.3 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may use minimal technical information to manage gaming sessions. Personally identifiable information is not shared with these providers.

6.4 Legal Obligations

Information may be provided to relevant authorities when required by court order, lawful requests from government authorities, or legal investigations. In such cases, only the minimum necessary information is shared.

7 Cookies and Tracking Technology

Cookies are small text files stored on your device that help improve the functionality of a website. ed33 uses cookies for the following purposes:

• Essential Cookies: Maintaining your login state and ensuring account security.
• Functional Cookies: Remembering your preferences and settings, such as language preference.
• Analytics Cookies: To understand which parts of the site are used most and to improve services.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit specific functionality of the platform.

8 User Rights

Every user registered on the ed33 platform has the following rights regarding their personal information:

8.1 Right to Access Information

You can request from us at any time to find out what kind of information is stored about you. We will provide a summary of your information within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can request a correction. Our support team will complete this correction process promptly.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained due to legal obligations or financial security needs.

8.4 Right to Restrict Processing

You can request that certain types of processing of your information be restricted. In response to this request, we will determine which data processing is mandatory to continue.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is managed, you can contact us directly. We take every complaint seriously and respond as quickly as possible.

9 Protection of Minors

ed33's services are for people aged 21 and above only. We strictly ensure that minors are not able to access our platform.

Age verification is mandatory at the time of registration and the KYC process must be completed by submitting an identity document. If we become aware that a minor is using our services, that account will be closed immediately and the related information will be securely deleted.

We never knowingly collect any personal information from persons under the age of 18.

10 Changes to the Privacy Policy

ed33 reserves the right to update this privacy policy from time to time. Changes to the policy may be made due to service improvements, legal changes, or technical reasons.

If any significant changes are made, we will notify you at your registered email address or through a platform notification. If you continue to use our services after the changes, you will be considered to have given your consent to the new policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision to the policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, you can contact us. Our data protection team will review your request as quickly as possible.

Our support team is ready to provide service in Bengali 7 days a week, 24 hours a day. Immediate assistance is available through live chat.